FAQ

Your order confirmation is sent automatically to your email. If you don’t see it within 24 hours, check your spam folder and if you still can't find it: contact us —we’re happy to help!

Each piece is uniquely made just for you! That's why we’re unable to modify your order once we’ve started processing it. If you’d like to add more items or place a larger order, feel free to create a new order – we’ll make sure it’s crafted with the same care and attention.

If you want to change your shipping adress due to misspelling it is possible, if the order hasn't been shipped out yet. Please get in touch so that we can modify your shipping information: Contact 

Our items are created with care and intention, not mass-produced. So once your order is placed, it goes through a production process before being carefully shipped to your doorstep. The total fulfillment time (production + shipping) typically ranges between 12–19 days.

Don’t worry—we’ll keep you updated with a tracking number so you can follow your package every step of the way.

The shipping time is dependent on the method chosen:

• Standard: 12 – 21 days
• Express: 6 – 10 days

These estimates exclude local holidays, occasional unavoidable events, and incorrect information (such as when customers provide the wrong address or contact information).

We ship worldwide! Here are the countries we're delivering to:

Australia, Austria, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States.

No matter where you are in the world, our shipping costs are always the same!

• Standard International (12 – 19 incl. production time): 6,99€
• Express International (6 – 10 incl. production time): 34,99€

Our items are created with care and intention, not mass-produced. Since each piece is uniquely made, once your order is placed, it goes through a production process before being carefully shipped to your doorstep. Our total fulfillment time therefore ranges between 12–19 days. Don’t worry—we’ll keep you updated with a tracking number so you can follow your package every step of the way.

The total fulfillment time is dependent on the method chosen:

• Standard: 12 – 19 days
• Express: 6 – 10 days

These estimates exclude local holidays, occasional unavoidable events, and incorrect information (such as when customers provide the wrong address or contact information). 

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery.

1. Order confirmaton: Your piece will start being produced.
2. Shipping confirmation: Your order is on its way! This email includes a tracking reference, you can use to check the progress of your shipment. 

You can return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. To start a return, you can contact us here or at contact.thekingdomcollective@gmail.com . Please note that we don't provide return labels, so returns will need to be sent at your own expesne.

Unfortunately, we don’t offer exchanges. If the ordered size doesn't fit we recommend returning your item and ordering the correct size.

• Request a Return: Contact us here with your order details and reason for return.

• Prepare Your Item: Carefully pack the item in its original condition, including tags, and ensure it’s properly protected during transit.

• Ship It Back: Send the item to the return address provided. Please note, return shipping costs are the responsibility of the customer.

• Receive Refund: Once your return is processed, we’ll refund the full value of your item to your original payment method. The refund will be issued within 10 business days.

You can reach us anytime via email at contact.thekingdomcollective@gmail.com or through the contact form on our website.